Solving problems is what Jesus Guzman does best.
"I like making a difference, Guzman said. I like knowing when I answer those calls, when I help a customer out, I TMm making a difference in their lives."
Guzman works for a call center called Convergys in Pharr.
But just two years ago he was unemployed.
I was looking. I was applying all over the place and wasn TMt having any luck, Guzman said.
He was unemployed for 3 years before he landed a job as an agent at Convergys.
The company employs just over 400 people and is looking to hire about 600 more before the end of the year.
We TMre looking for folks that have a passion for customer service, said Jason Moreno, a recruiting manager for Convergys.
Although the company has many openings, they are having trouble finding qualified applicants to fill positions even though Hidalgo county has an 11 percent unemployment rate.
A recent report shows rates have dropped in the Valley, but overall South Texas has some of the highest unemployment rates in the state.
I have met a few people who have struggled to find a job, Guzman said.
Many call center jobs that had previously gone overseas are now coming back to the states.
Moreno said if customer satisfaction remains high, the company could see jobs in the hundreds coming to South Texas.