Migrant family living with no heater, hot water or working fridge gets help

GEF Financial Group suprises family on Pay it 4Ward.

The home, where a single mother with 5 kids live, also only has 1 twin mattress and 1 air mattress for the entire family to sleep on.

Their great grand-mother, who asked to have her family's names withheld, says seeing them live this way breaks her heart.

"They're not going to have Christmas presents, they don't have a Christmas tree and it's sad," she said.

The migrant family travels up north each May, where the mother works in the field.

In the off-season, work is apparently tough for her to find.

"She does not quit," the great-grandmother said. "She sells plates. She sells cupcakes. She does whatever she can to come up with the rent money."

GEF Financial Group, formally FNB Insurance, wants to Pay it 4Ward.

Karen Gonzalez and Ricardo Filizola surprise the family on behalf of the company.

"Nobody should go through the things you've had to go through, especially during the holidays," Karen said. "So we at GEF Financial and Action 4 News are here to brighten up your holidays."

The 13-year-old boy is first to get a toy.

"Where is Mark?" Ricardo asked.

"Right here!" he answered with a smile while receiving his present.

His 10-year-old brother is next and receives a remote control car.

"Have you been good?" Ricardo asked 9-year-old Jonathan before handing him a new toy gun.

Jonathan loves his present almost as much as his 5-year-old sister Lilly likes hers.

"We have a gift for you," Ricardo said. "Do you like dolls?"

Her eyes light up.

"Merry Christmas!" she said while holding her doll.

But the giving isn't just for the children who shared their appreciation.

"It makes me feel good that you all helped us out really well and to the others who are going through the same stuff as us," Mark said.

Ricardo shared with the great-grandmother how his agency will be pay their electric bill for the next 3 months up to $600.

"Oh thank you so much," she said with a tear in her eye.

The family also gets a Christmas tree and ornaments for the home.

"May the good Lord repay you all for all that you're doing," the great-grandmother said.

They're also given a new air mattress so the boys don't have to sleep together on one.

"This is the best Christmas ever," one boy said.

But Christmas on Pay it 4Ward wouldn't be complete without one more surprise.

"Here's $400," Karen said while handing over cash.

"It's not only going to help me but my granddaughter who I love so much," she said.

They're a family doing whatever they can to stay strong.