Spectrum opens bilingual call center in McAllen
The nation’s second largest cable operator, Spectrum, officially opened its first bilingual call center in McAllen on Thursday.
The $18 million remodeled facility is the company’s first 100 percent bilingual call center in McAllen.
Spectrum said 30 percent of the company’s customer base speaks Spanish, which is why McAllen seemed like an ideal location.
“We’re 77 percent Hispanic speaking and with a really quality workforce, it’s a great opportunity for us to be there,” said McAllen Mayor Jim Darling.
The company said they have already hired 250 people, but are looking to hire an additional 300 by early 2018, totaling more than 600 new jobs.
“The opportunity for not only full-time employment, but also students that want to be able to do that—it’s flexible in schedule because they do calls at different hours,” said Darling. “It’s really a unique opportunity.”
Training is already underway for employees handling service calls in Spanish for Charter Communications Spectrum TV service. Interested applicants are urged to visit jobs.spectrum.com to apply.