VA Health Care Center in Harlingen aims to improve facility's low rating
The Veterans Affairs Health Care Center in Harlingen has announced a new project that is aimed to help improve the facility's low performance score.
In October, the health care center was named one out of eight medical centers in Texas to receive a one-star rating from the VA rating system.
However, the facility hopes to improve the quality of their service with a new model called Sail Project for Effects, Actions and Results (SPEAR).
"What we are doing is focusing on some special effort of using some of the best practices we have here," said Dr. Eric Kendel, Deputy Chief of staff of the medical center. "To shape and mold some of the better practices that we want to continue to implement here in Harlingen."
Kendel says he will foresee and be responsible for the coordination of the activities that will improve the performance of the facility for veterans.