Police recommend business owners to have plan of action following robbery in San Juan

Following a drive-thru robbery in San Juan where shots were fired, police recommend local business owners to have a plan of action.

Police recommend local business owners to have a plan of action following a drive-thru robbery in San Juan earlier this week.

Surveillance video released to CBS 4 News shows one of four teens who walked into a drive-thru Tuesday night and attempted to rob it.

In the video, a clerk is seen reaching for a gun in an attempt to protect herself, but the teen takes it away, and fires it as he runs out.

"This was a planned robbery,” said San Juan police Chief Juan Gonzalez.

Gonzalez says the teens, all 16-year-old males, first stole a 14-year-old's cell phone, then shortly after set their sights on Rolo's # 3 drive-thru.

"You had an individual that planned it,” Gonzalez said. “You have an individual provide the vehicle. You have another individual that had a toy gun, that they were using to do the robberies. In this case, it just turned really violent at the second robbery when the business owner or attendant decided that she had a right to defend herself. And we agree with that.”

Gonzalez says all four teens have a criminal record, including possession of marijuana. The teens confessed to the crimes and face charges of aggravated assault with a deadly weapon and aggravated robbery.

The staff at Rolo's # 3 drive-thru tells CBS 4 News the robbery caught them completely off-guard--that's why law enforcement say it's important to have a plan of action.

"Either you have a panic button, you have video surveillance,” said Gonzalez. “You have something to protect yourself or you don't work by yourself.”

Meme's drive-thru in San Juan has served more than 100 customers a day for nearly 20 years. Maria del Carmen Garza Borrego has worked there for seven years and says she fears the same situation could happen to her.

"They could come here and rob us and one is never ready,” Borrego said. “They get you when you least expect it.”

Gonzalez added that his department also offers free weapon retention training to local business owners at their request.

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